It is our mission to ensure that every customer is satisfied with every
order, every time. That is why we offer a 100% money back guarantee on all
of our teas. If for some reason you are not completely satisfied with your
order, simply contact us within 3 days of receiving your order to arrange
for a replacement or refund, your choice. In order for us to process your
request, we do need to have the item(s) you are dissatisfied with returned
to us, unopened in their original packaging. Please note that we do not refund the
cost of shipping the tea back to us. It is necessary that you contact us
prior to sending anything back so that we may supply you with the paperwork
needed to be included with your return.
If you have any questions regarding our guarantee, please email us at:
guarantee@silverleaftea.com
